Return Policy

Our policy

Thanks for purchasing our products at Oasis Silver .

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase date . The product must be in the same condition that you receive it and undamaged in any way.

The process start when you send to us email for returning to : info@oasis-silver.com
with explaining the reason for returning request.

you should ship the product to following information:

Istiklal Mh. Turkuaz Sk. Huzur Apt No:1/14.Blk Umraniye / ISTANBUL / TURKEY . Zip code: 34762

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where we can’t refund:

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
– we will not refund for any personalized products.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oasis-silver.com and we will get in touch asap.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@oasis-silver.com

Shipping costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.