FAQ

By default, the last used shipping address will be saved into to your Oasis Silver account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

After logging into your account, the status of your checkout history can be found under Orders. For orders via registered postage, a tracking number will be given to you after the receipt given from DHL express

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

Note: We cannot give refunds once payment is verified.

Generally the order process takes 2 to 3 working days and the shipping process takes 3 to 4 working days upon payment verification.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order. (click here)

All your orders are sent via Express DHL company

At the moment, we only accept Credit/Debit cards.

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 onwards.

• Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

• Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

• Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

We take such matters very seriously and will look into individual cases thoroughly. You should send photo proof and emailing the photo of the affected product to us at info@oasis-silver.com

We only replace items if they are defective or damaged.